Service companies are emerging in and out of the country nowadays. A lot of people are looking for a reliable service company they can call anytime for assistance in their homes when a problem or need arises. Customers can surf the net to look for service companies like logicalways.com.sg if in need.If a customer perceives a service company to be unreliable or not to be trusted, it is a sure way for the company to lose its customers. Once a service company failure to provide the service that they promise, they must get their apology right though it is normal for a service company to receive a complaint from customers, it is important to keep in mind that if it happens a lot, it creates a poor image of the company. Service companies should also remember that a series of complaints or failures will create a doubt on the customer’s mind about the service they are providing. When this happens, it will be difficult for the service company to erase that image even through a creative and clever advertising.
Some Lessons For Any Service Company To Gain More Customers
• Earn and keep the customer’s trust – solve service issues or problems that may affect the company’s image before it reaches the customer. Once you observed that there is a problem, find a way to solve it right away, steps should be taken to prevent it.
• Be generous – it is fair to provide any compensation for the service company’s mistake. This is a great approach and an effective way to earn their trust back.
• Provide an apology for a service failure – the company’s apology should contain an explanation about the issue and how it happened in the first place for the customer to fully understand the situation and not leave them hanging with no clue on what happened. It makes the apology more authentic and informative at the same time.